Effective 26 May 2026. These terms govern your access to and use of the Hone platform. By creating an account or using the service you agree to be bound by them. If you do not agree, do not use Hone.
Hone (“Hone”, “we”, “us”) provides a web-based CV search, parsing, shortlisting, outreach and compliance workspace designed for UK healthcare recruitment agencies (the “Service”). Features available to you depend on your subscription plan and may change over time as the Service evolves.
The Service is intended for business use only. By using Hone you confirm that (a) you are at least 18 years old, (b) you are accessing the Service in the course of your business, trade or profession, and (c) if you are signing up on behalf of an organisation you have authority to bind that organisation to these terms.
You are responsible for keeping your account credentials confidential and for all activity that occurs under your account. Workspace owners are responsible for the conduct of users they invite, including suspending or removing access promptly when someone leaves their organisation.
You agree not to: (a) scrape, crawl or bulk-export the Service except via features we provide; (b) upload, process or share candidate or client data without a lawful basis to do so; (c) interfere with the Service’s integrity, security or performance; (d) reverse engineer, decompile or attempt to derive source code from the Service; (e) use the Service to send unsolicited marketing in breach of PECR or UK GDPR; (f) use the Service to discriminate unlawfully in recruitment decisions.
You retain all rights in the data you upload to Hone (“Customer Content”), including CVs, candidate records, client records and notes. You grant Hone a non-exclusive, worldwide, royalty-free licence to host, process, transmit, display and create derived signals from Customer Content solely to operate, secure and improve the Service for you. Aggregated, anonymised statistics that cannot identify you or any individual remain ours to use freely.
Fees are payable as displayed on the Site or set out in your order form. Unless stated otherwise, fees are quoted in GBP, exclusive of VAT, and billed in advance on a monthly or annual cycle. Fees for partial periods are non-refundable. We may revise pricing on renewal with at least 30 days’ notice; the new rate applies from the start of your next billing cycle. Overdue invoices may result in suspension of the Service.
You may cancel your subscription at any time from your billing settings; access continues to the end of the paid period. We may suspend or terminate access immediately if you materially breach these terms, fail to pay overdue fees, or use the Service in a way that exposes us or other users to legal risk. On termination, you may export your Customer Content for 30 days, after which we may delete it in the normal course of retention.
The Service is provided on an “as is” and “as available” basis. To the maximum extent permitted by law, we disclaim all warranties, express or implied, including fitness for a particular purpose, merchantability and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or that AI-generated outputs (search interpretations, match scores, extracted intel) are accurate or complete; you remain responsible for verifying outputs before relying on them in recruitment decisions.
Nothing in these terms limits liability that cannot be limited by law (including for death or personal injury caused by negligence, or fraud). Subject to that, our total aggregate liability arising out of or in connection with the Service shall not exceed the fees you paid us in the 12 months immediately preceding the event giving rise to the claim. We are not liable for indirect, special, consequential or punitive losses, loss of profits, loss of goodwill, or loss of anticipated savings.
You agree to indemnify and hold Hone harmless from any third-party claim arising from (a) Customer Content you upload, (b) your unlawful processing of personal data through the Service, or (c) your breach of these terms.
We may modify the Service from time to time. We may also update these terms; if a change is material we’ll give reasonable notice (typically by email or in-app notification). Continued use of the Service after the effective date constitutes acceptance.
These terms are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction over any dispute arising out of or in connection with them, except that we may bring proceedings to protect our intellectual property in any jurisdiction.
Legal notices and questions about these terms: legal@hone.co.uk. For privacy matters see our Privacy Notice.